All of the items you see in our on line store, you will also find in one or both of our physical stores (Oswego or Syracuse). We find sometimes there may be a discrepency with what shows as available on line vs. what is in stock in the shop. If an item you are seeking is out of stock, we will promptly contact you and inform you of the approximate date that we will have the item in stock and ready to ship to you. At that time, you will have the option of either cancelling the item or waiting for the item to arrive. If you are looking for an item not currently found on our website, we will gladly see if we can special order that item and have it available for you. Simply give us a call at 315-216-4622 or send an e-mail to firstname.lastname@example.org.
All returns must be made with a receipt and in original packaging and un-used/un-washed. General Merchandise Returns may be returned for a refund within 30 days of purchase. Cloth Diapers may be returned for a refund within 14 days of purchase date and must be un-used/un-washed and in original packaging. Baby Carriers may be returned for a refund within 2 days or 24 hours of purchase date and must be un-used/un-washed (wearing a carrier around the house qualifies it as being used) and in original packaging (tags attached). Special order or Limited Edition carriers fall under our "Cancellation Policy for Special order or Limited Edition items". Undergarments, special order, consignment, clearance items, Used, and Diaper Service are non-refundable and final sale. Returns made without a receipt and/or over the terms listed above be issued store credit based on lowest sale price minus a 25% restocking fee. For return of web orders, the return shipping is the responsibility of the purchaser and product will be inspected upon return and appropriate credit and/or refund will be issued at that time. All bundle purchases are final sale and not eligible for refunds. There will be a cancellation fee assessed for an order cancellation for bundles and limited edition products at $10.
If you have purchased and used your cloth diapers and are not satisfied, please see “Trial Program” below. Occasionally, a snap may come off or a seam may come loose. If this happens, please give us a call or bring the product in and we will assist you with following up with the manufacturer as appropriate.
Cancellation Policy for Special Order or Limited Edition items
We occasionally offer products on Special Order or that are Limited Edition items. When you order a product that meets this description, this means we will reserve that product for you and guarantee you will receive this product once it comes in. This also means we will turn away other custoemrs who wish to order if we are out of stock or cannot order any more of the item purchased. For cancellations of such orders, you will be refunded the amout of your order minus a 15% restocking fee.
Try any of our cloth diapers for 14 days. Return the diapers you do not want, washed and in good condition within 14 days of purchase for store credit (minus a 20% restocking fee). No limits on brands, colors or prints. You choose what you want to try and how many! Finally, a simple diaper trial program that lets you have control! This offer only applies to Cloth Diapers, Diaper Covers and Inserts.
Layaway Program NEW!!!
We now offer a FREE layaway program for all products found in our shop or on line. This option gives you the flexibility and convenience by paying for your items over the course of the terms of your agreement. Required at the time of signing the layaway contract is a down payment of 20% or $20, whichever is more. This down payment will be non-refundable should you choose to cancell your layaway. There are no other fees associated with our layaway program. Your layaway must be paid off according to your terms (either 2 or 4 months). Your layaway must be paid off according to your agreement and will be treated as a cancellation of contract if we do not receive payment by the agreed upon date. Any payments made minus the non-refundable down payment will be refunded.
To begin your layaway, please give us a call or send us an e-mail to get started.
If you find an identical product for a lower regular price from another cloth diaper retailer, please let us know and we will be happy to meet or beat the price. Send us an email at email@example.com with the direct link to the product on the other retailer’s website you would like us to price match. Also, include the size, color, and quantity you would like to order. We will then verify the item is identical and will adjust the cost of the item for you. This offer applies to all regular priced items and may apply to sale items. Contact us for more details.
We offer discounts on bulk purchases of most items at Mother Earth Baby. If you wish to order more than 6 of any single item in the store you may qualify for a bulk purchase discount. Contact us for more details about specific items and discounts.
All in stock orders placed will be shipped within 1-3 business days. If an item is not in-stock, we will notify you via e-mail of its estimated arrival date and substitution options (if any) for a quicker delivery. We utilize the USPS for our shipping needs. Packages under 13oz. ship First Class Mail and typically take 2-4 business days to arrive. Most packages over 13oz. are shipped using Priority Mail. If you require a package urgently, we are happy to help. Simply contact us for a quote for Express Mail options.
If you can pick up the item(s) ordered at either one of our two business locations below, there will be no shipping/handling charges!
Mother Earth Health Foods/Mother Earth Baby
733 South Bay Road, North Syracuse, NY 13212
Monday-Friday 10am-6pm and Saturday 10am-4pm
Mother Earth Baby Oswego
70 West Bridge Street Oswego, NY 13126
Monday-Friday 10am-6pm and Saturday 10am-5pm
Emmi's Boutique (Formerly Mother Earth Baby Watertown)
201 Wesst Main Street
Sackets Harbor, NY 13126
WE WILL ALSO DELIVER FREE OF CHARGE AREAS BETWEEN NORTH SYRACUSE NY and OSWEGO, NY and Sackets Harbor. Call for more information!
If shipping is desired: Shipping will be applyed during payment processing/checkout via Paypal.
We offer free shipping on all orders $25 or more. All orders under $25 will receive a $3.00 standard shipping rate. Some larger items may be charged an additional shipping charge that will be indicated at time of purchase.
FREE SHIPPING ONLY APPLIES TO CONTINENTAL US ORDERS
If we are shipping to Hawaii, Alaska, Canada and International Orders: please call or email first to receive a shipping quote. We will only charge you the actual cost of shipping. NO HANDLING CHARGES!
***Once a package is shipped, we are not responsible for its delivery. Please contact us if you would like to add insurance to your shippment.
International Surcharges and Taxes
The buyer is responsible for any surcharges, taxes, or postal fees your country may charge, so it is always best to check with your local post office before placing an international order. Some countries may also charge their own country's "postal service fee". Again, it is best to check with your local post office for details before placing an international order.
Privacy and Security
We are committed to protecting your privacy. All of your ordering information -- including your name, address, and credit card number -- is encrypted for maximum security via Pay Pal. We further pledge never to sell any customer information to others.
The content of the pages of this website are subject to change without notice. Mother Earth Baby, LLC does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. By using this website, the user acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. The use of any information or materials provided through this website is at the sole risk of the user, for which Mother Earth Baby, LLC shall not be liable. It is the users own responsibility to ensure that any products, services, or information available through this website meets the user’s specific requirements. This website contains material which is owned by or licensed to Mother Earth Baby, LLC. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. This website may also include links to other websites. These links are provided for the user’s convenience to provide further information. They do not signify that Mother Earth Baby, LLC endorses these website(s). Mother Earth Baby, LLC shall not be held liable for the content of the linked website(s). The user’s use of this website and any dispute arising out of such use of the website is subject to the laws of the State of New York.